Privacy Policy

This Privacy Policy describes how Ravensorq Ltd ("Ravensorq", "we", "us" or "our") collects, uses and protects personal data in connection with the Ravensorq platform and this website, ravensorq.uk. Please read this policy carefully before submitting any personal information.

1. Data Controller

The data controller for personal data collected through this website and platform is Ravensorq Ltd, 47 Belgrave Road, London, SW1V 2BB, United Kingdom. You can contact us at [email protected] or by phone at +44 20 7946 0831.

2. Data We Collect

We may collect the following categories of personal data:

  • Name and email address submitted through the contact or access request form.
  • Request type and message content you provide when contacting us.
  • Technical data such as browser type, IP address and pages visited, collected automatically when you use this website.
  • Communication records where you correspond with our support team.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

  • To review and respond to access requests and general enquiries.
  • To provide onboarding instructions and platform access details to confirmed users.
  • To communicate with you regarding your use of the Ravensorq platform.
  • To maintain and improve the security and functionality of this website.
  • To comply with applicable legal obligations.

4. Legal Basis for Processing

We process personal data on the following legal bases:

  • Contract performance: Processing necessary to fulfil an access request or support enquiry you have submitted.
  • Legitimate interests: Processing necessary for the secure operation of this website and platform.
  • Legal obligation: Processing required to comply with applicable laws.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law. Contact and access request records are typically retained for a period of 24 months from the date of submission, after which they are securely deleted.

6. Data Sharing

We do not sell or rent your personal data to third parties. We may share data with service providers who assist us in operating the platform and website, on the condition that they process data only on our instructions and in accordance with applicable data protection law.

7. Your Rights

Subject to applicable law, you have the right to access, correct, delete or restrict the processing of your personal data. You may also have the right to data portability and to object to certain types of processing. To exercise any of these rights, please contact us at [email protected].

8. Cookies and Tracking

This website may use cookies and similar technologies for technical operation. No third-party advertising or tracking scripts are used. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available at ravensorq.uk/privacy.html. Continued use of the website following any update constitutes acceptance of the revised policy.

10. Contact

For any questions regarding this Privacy Policy or our data practices, please contact:
Ravensorq Ltd, 47 Belgrave Road, London, SW1V 2BB, United Kingdom.
Email: [email protected]  |  Phone: +44 20 7946 0831